To be passed down from generation to generation
Servicing
Do you need to repair, clean or check your PRIM wrist watch, clock or pocket watch?
We are happy to repair, clean or renovated it. We provide a professional service for our all products, whether under warranty or not.
Place an orderWe are happy to repair, clean or renovated it. We provide a professional service for our all products, whether under warranty or not.
How to make a claim?
Do not hesitate to contact us in the case of any defect. Our team will provide you with complete and expert information and advise you on how to proceed further.
We repair watches, clocks and alarm clocks, and our team of watchmakers is here for you.
Please email us regarding your complaint at reklamace@prim-hodinky.cz.
We repair watches, clocks and alarm clocks, and our team of watchmakers is here for you.
Please email us regarding your complaint at reklamace@prim-hodinky.cz.
Online
If you are not sure what to do or you just need advice, use our online form.
Service
Contact us about our services
Claims
Write to us regarding your complaint
By post
Send the product you wish to return to our address, together with proof of purchase and a completed complaint form.
Download formShop and service
The fastest way to sort out any claim is to visit our store at the company headquarters, which is also home to the service department.
PRIM hodinky
Příborská 1473
73802 Frýdek-Místek
Příborská 1473
73802 Frýdek-Místek
Mon-Fri 8:00-16:00
(Lunch break 12:00-12:30)
We will be happy to serve you after 16.00 on the basis of a prior telephone or e-mail agreement. For more information please call +420 722 954 467.
Non-warranty service
PRIM products are provided with service support even after the warranty period has expired or the relevant product is no longer being produced. For all defects, the cost of repair depends on the price of spare parts and time required.
For more complicated defects, or in the event of a complete malfunction of the watch, repairs are conducted by replacing the item for a fixed price set by MPM-Quality. For more information and quotes, please contact us.
We provide service for all PRIM brand watches, regardless of the year of manufacture, only their condition matters. If your watch is in a condition beyond repair, we are ready to offer you one of the renovation program options. This will allow your watch to serve in full shine again. You can personally bring the watch to any of our stores. You can also send the watch to us by prior arrangement. You can find all the necessary contacts here.
Terms and conditionsFor more complicated defects, or in the event of a complete malfunction of the watch, repairs are conducted by replacing the item for a fixed price set by MPM-Quality. For more information and quotes, please contact us.
We provide service for all PRIM brand watches, regardless of the year of manufacture, only their condition matters. If your watch is in a condition beyond repair, we are ready to offer you one of the renovation program options. This will allow your watch to serve in full shine again. You can personally bring the watch to any of our stores. You can also send the watch to us by prior arrangement. You can find all the necessary contacts here.
