Do you need to repair, clean or check your PRIM wrist watch, clock or pocket watch?

We are happy to repair, clean or renovated it. We provide a professional service for our all products, whether under warranty or not.


Do not hesitate to contact us in the case of any defect. Our team will provide you with complete and expert information and advise you on how to proceed further.

We repair watches, clocks and alarm clocks, and our team of watchmakers is here for you. 


The fastest way to sort out any claim is to visit our store at the company headquarters, which is also home to the service department.

Store and service

If you are not sure what to do or you just need advice, use our online form.

Send a question

Non-warranty service

PRIM products are provided with service support even after the warranty period has expired or the relevant product is no longer being produced. For all defects, the cost of repair depends on the price of spare parts and time required.

For more complicated defects, or in the event of a complete malfunction of the watch, repairs are conducted by replacing the item for a fixed price set by MPM-Quality. For more information and quotes, please contact us.

Terms and conditions

Contact us

By submitting the query, you agree to the processing of your personal data.

Company store and service

+ 420 558 441 193
+ 420 558 441 190
BD SERVIS spol. s r. o.
Příborská 1473
738 02 Frýdek-Místek
Czech Republic
Opening hours
Mon-Fri     8:00-16:00
Lunch break 12.00-12.30